Mail-In Restoration Service
Restore From
Anywhere.
Send us your leather pieces. We restore them. Ship them back — looking their best.
Mail-In Restoration Service
Send us your leather pieces. We restore them. Ship them back — looking their best.
The Process
Simple, straightforward, and handled with care from start to finish.
Fill out the online form and describe your piece. We'll confirm receipt and send you packing instructions.
Carefully wrap your item and ship it to us using your preferred carrier. We'll provide our mailing address.
Our craftsmen restore your piece with the same care as our in-person service. We'll keep you updated throughout.
Your restored piece is carefully packaged and shipped back, looking its very best.
Before You Ship
A well-packed item arrives safely. Please follow these guidelines.
Pricing
Pricing is confirmed after we receive and assess your item. We'll send you a payment link before restoration begins. No surprises — ever.
Secure online payment
Payment link sent via text after we receive your item
Questions
Pricing & Estimates
1. How does pricing work for mail-in repairs?
Some services have fixed pricing, while others fall within a clear range depending on condition. For items that require review, you'll upload photos when submitting your request, and we'll confirm the appropriate pricing level before work begins.
2. Will the price change after I send my item?
Only within a predefined range when applicable. We do not use open-ended estimates or unexpected charges. All pricing stays within clearly defined limits.
3. What happens if my item needs more work than expected?
If additional work is needed beyond the original scope, we will contact you before proceeding. No additional work is completed without your approval.
Shipping & Logistics
4. Who pays for shipping?
Shipping costs are calculated at checkout and included in your order total. Return shipping is handled by us once the work is complete.
5. How should I package my items?
Use a sturdy box with padding to protect your item during transit. We recommend wrapping items individually to prevent movement or damage.
6. Do you provide a shipping label?
Yes. After placing your order, you will receive instructions along with a shipping label to send your item to us.
Turnaround Time
7. How long does the mail-in process take?
Turnaround time depends on the type of repair, but most orders are completed within 5–10 business days after the item is received.
8. Will I be notified when my item arrives?
Yes. You will receive a confirmation once your item has been received and logged into our system.
Services & Limitations
9. What items can I send in?
We accept shoes, boots, handbags, belts, and other leather goods. If you're unsure about a specific item, you can contact us before submitting your request.
10. Do you repair heavily damaged items?
In many cases, yes. However, the best way to determine this is by submitting photos during your request so we can evaluate the condition.
Care & Expectations
11. Will my item look brand new?
Our goal is to restore strength, function, and appearance while preserving the character of the leather. Results will vary depending on the condition and age of the item.
12. How should I care for my item after restoration?
We provide care guidance with your returned item to help maintain its condition and extend its lifespan.
Trust & Security
13. Is my item insured during shipping?
Yes. All items are handled with care and covered during transit.
14. How do I track my order?
You will receive tracking information when your item is shipped back to you.
Premium Service
15. Why choose mail-in over local repair?
Our mail-in service gives you access to specialized restoration without being limited by location, while maintaining the same level of care and precision.
16. Who performs the repairs?
All work is completed by experienced craftsmen using techniques suited to the material and construction of each piece.